Terms and Conditions
Provider / Contracting Party
Julian Pfeil Websites & Co., sole proprietor Julian Pfeil
operating under the business name “Aventiq Digital” (unregistered trade name)
Damaschkestraße 1c, 91572 Bechhofen, Germany
Email: contact@aventiq-digital.com
“Provider”
1 Scope
These Terms govern custom development, plugins/extensions (including distribution via third-party stores such as the WoltLab Plugin Store) and managed hosting with support. Deviating terms apply only if accepted in text form. Individual agreements prevail. “Aventiq Digital” is a business name; the contracting party is always Julian Pfeil Websites & Co..
2 Formation of contract and consumer right of withdrawal
A contract is formed by acceptance, order confirmation by email, or commencement of performance.
Right of withdrawal (consumers only)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of the conclusion of the contract.
To exercise the right, you must inform us
Julian Pfeil Websites & Co., sole proprietor Julian Pfeil
Damaschkestraße 1c, 91572 Bechhofen, Germany
Email: contact@aventiq-digital.com
of your decision to withdraw by a clear statement (e.g., letter or email). To meet the deadline, it is sufficient that you send your statement before the period has expired.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive your notice. We will use the same means of payment as you used for the initial transaction unless expressly agreed otherwise; you will not be charged any fees for the reimbursement.
Value compensation for services
If you requested that we begin the service during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you communicated your withdrawal.
Exclusion / early expiry of the right of withdrawal
– For services, the right expires once the service has been fully performed after you gave your express consent to start before the end of the period and acknowledged the loss of the right.
– For digital content not supplied on a tangible medium (e.g., downloads, licence keys), the right expires once we have begun performance after your express consent and acknowledgement that you thereby lose the right of withdrawal.
Model withdrawal form
To: Julian Pfeil Websites & Co., sole proprietor Julian Pfeil,
Damaschkestraße 1c, 91572 Bechhofen, Germany,
Email: contact@aventiq-digital.comI/We () hereby withdraw from the contract for the provision of the following service (): ____________________
Ordered on (): ___ / Name of consumer(s): ___ / Address: ___
Date: ___ / Signature (only if notified on paper): ___
() Delete as appropriate.
3 Scope of services
Custom development as per offer/SOW. Changes require a separate agreement.
Plugins are additionally governed by their licence/store terms.
Managed hosting without guaranteed availability unless an SLA is agreed. Maintenance and security may cause short outages; planned work will be announced where possible.
Support is reasonable-effort unless contractually specified. The Provider may limit mode and frequency if effort becomes disproportionate.
4 Usage rights / Source code
Unless otherwise agreed and after full payment, the customer receives a non-exclusive, perpetual, worldwide right to use the deliverables in its own operations. Transfer, sublicensing or exploitation outside that scope requires consent. IP remains with the Provider. Source code, build/deploy scripts or editable design files are provided only if expressly agreed. Open-source components remain under their respective licences.
5 Customer duties
Provide required information, content, accesses and contacts in due time; ensure legality of content and of any third-party services/APIs used (e.g., maps, geocoding, payment). Unless agreed otherwise, the customer is responsible for regular backups.
6 Prices and payment
Prices are final; no VAT shown pursuant to § 19 German VAT Act (small-business regulation) unless stated otherwise. Payment 14 days net by bank transfer after acceptance unless agreed otherwise. Statutory default interest may apply; a reminder fee of €5.00 may be charged per dunning step. The Provider may suspend services and, after notice, terminate for default. Invoices are sent by email (PDF); postal delivery is available for a service fee. Third-party/registry/API fees are borne by the customer. Contact and billing details must be kept up to date.
7 Warranty
Statutory rights apply. For custom software, the Provider remedies reproducible defects within a reasonable time. No warranty for defects caused by unauthorised modifications, improper use or unsuitable environments.
8 Liability
Unlimited for intent and gross negligence, injury to life/body/health and under the German Product Liability Act. For simple negligence, liability exists only for breach of essential duties and is limited to the foreseeable, typical damage. Liability for data loss is limited to the recovery effort assuming proper backups. No liability for force majeure.
9 References
The Provider may name the customer and project as a reference (name/logo, brief description) unless the customer objects in advance in text form.
10 Domains (if agreed)
Registry rules apply in addition. The Provider owes brokerage/administration, not the availability of specific domains. Terms and renewals follow registry/provider rules.
11 Term and termination
For fixed-term agreements: 30-day notice to the end of the term; otherwise automatic renewal for the respective renewal period. Cancellations in text form. Statutory termination rights remain unaffected.
12 Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution before a consumer arbitration board (§ 36 VSBG).
13 Data protection
Our current Privacy Policy applies (available on the website).
14 Changes to these Terms
For continuing obligations (e.g., managed hosting) changes take effect prospectively after at least four weeks’ prior notice in text form. If the customer objects in time, we continue under the old terms or may terminate at the change date. For one-off projects, the version at contract conclusion applies.
15 Form, law, venue, language
Text form (§ 126b BGB) suffices. German law applies; CISG excluded. Venue for merchants/public entities is the Provider’s seat; for consumers, statutory venues apply. The German version prevails.